![]() We booked a block of rooms for a wedding for the weekend. It is unfortunate that we couldn’t get resolution to the situation in a timely manner. My anger at being falsely accused and then finding absolutely no body in charge to address it is beyond ridiculous! Needless to say, we cancelled our second night and will never return. I stated I wanted a phone call and apology, to know that the situation was adequately addressed. I was told that it would be copied and reviewed. I was taken to the machine that had been spilled on and rudely the security said, “so you’re saying you weren’t at this machine and spilled all over it?” I replied “no”. I was completely shocked! Because this just plain didn’t happen! I went to the “rewards counter” to request the head of security to explain this to me. ![]() We were in the casino, when I went to the bar to get a cocktail, I find out from the bartender that I was observed dumping a drink on a machine and just leaving it, which ruined the machine. Never been treated so rudely! My husband and I came here to celebrate our anniversary and stay for 2 nights.
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